Refund policy
We want you to be happy with your purchase. If you are not completely satisfied with your order, you may be eligible to return the item and receive a refund.
Returns
You can request a return within 14 days of receiving your order.
To be eligible for a return:
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The item must be unused and in its original condition.
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The item should be returned in its original packaging where possible.
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You must provide your order number or proof of purchase.
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Items that are damaged due to misuse may not be eligible for a refund.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible with your order number and clear photos of the item. We will review the issue and provide an appropriate solution.
Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund.
Approved refunds will be issued to your original payment method. Please allow several business days for the refund to appear in your account, depending on your payment provider.
Return Shipping
If you are returning an item because you have changed your mind, return shipping costs may be your responsibility.
If the item is faulty, damaged, or incorrect, please contact us before returning it so we can advise you on the next steps.
Non-Returnable Items
Some items may not be eligible for return, including:
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Personalised or customised products
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Items that cannot be returned for hygiene reasons once opened
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Gift cards
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Items damaged through misuse or improper handling
Contact Us
If you have any questions about returns or refunds, please contact our customer support team through the Contact Us page on our website.
We reserve the right to review each return request in accordance with applicable UK consumer law.