FAQ's

1. How can I place an order?

Simply select your desired product, add it to your cart, and proceed to checkout. Enter your delivery details and complete the payment to place your order.

2. Where do you deliver?

We currently offer delivery across the United Arab Emirates (UAE).

3. How long does delivery take?

Orders are generally delivered within 2–5 business days, depending on your location and order details.

4. How can I track my order?

Once your order has been dispatched, you will receive tracking information through the contact details provided at checkout, where available.

5. What payment methods do you accept?

We accept the payment methods displayed at checkout. Available options may vary depending on your location and order.

6. Can I cancel my order?

You can contact us as soon as possible if you wish to cancel your order. Cancellation may not be possible once the order has been dispatched.

7. Can I return my order?

Yes. Eligible products can be returned according to our Return & Refund Policy. Please contact us within the specified return period.

8. What if I receive a damaged or incorrect product?

Please contact us as soon as possible with your order number and clear photos/videos of the product and packaging. We will review the issue and provide an appropriate solution.

9. How long does a refund take?

Once your return is received and approved, the refund will be processed through the applicable payment method. The time for the amount to appear may depend on your bank or payment provider.

10. Can I exchange a product?

Eligible products may be exchanged depending on product availability and the applicable return conditions.

11. Is my personal information secure?

Yes. We take reasonable measures to protect your personal information and process your data according to our Privacy Policy.

12. How can I contact customer support?

You can contact us through our Contact Us page or by using the customer support email/WhatsApp details provided on our website.

We aim to respond to customer inquiries within 24–48 business hours.